Patrick Foong, the CIO of Sodexo Asia Pacific, Middle East and Africa, had experience in working with Elisa Videra country director Serene Gay and consulted her domain knowledge and experience in large and complex events – and the potential pitfalls that come with it. He soon gained confidence that Elisa Videra was the partner of choice to help them arrange the event and choose the right technology for it.
“We soon established a connection with Elisa Videra and got the overall idea on how they would approach the challenge,” Foong recalls. “After a round of negotiations and proposals, we decided to proceed with them.”
The collaboration was based on Elisa Videra's In Meeting Services, a highly customised service that provides the required virtual communication technology for any kind of event. It is especially beneficial in situations where the client wants to arrange something that goes beyond a typical virtual meeting – in this case using Sodexo’s global unified communications solution Microsoft Teams.
“In addition to technology solutions, we provide views on what issues should be addressed in organising these kinds of events,” says Elisa Videra's Head of Solution Sales Eeva Nyberg. “Our experience with various tools and technical support—even ways to present and collect feedback—can both enhance the overall experience and considerably relieve the client's stress.”