Elisa Videra offers managed services for virtual collaboration for large international enterprises

Managed Services

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Enjoy the solution benefits without headaches. We remove the complexity of communication tools maintenance, giving you a peace of mind to focus on your core business.

Solution benefits you will enjoy

  • Proven return on investment through assured service performance 
  • Scalable and resource efficient for you - no need to hire and upskill in-house experts  
  • End to end resolution with service extended to your premises 

Estate management and single point of contact

Managing your estate with an up-to-date inventory, life cycle status monitoring and warranty management through a single point of contact, our Service Desk is available up to 24/7 in multiple languages, for any request or potential issue. Our industry experts take care of your solutions so you can focus on using them. 

Monitor and manage

Knowing your solution is working or which systems are experiencing issues, is critical in keeping every company running. With remote management and monitoring tools we enable you to focus on using the solution, leaving the responsibility for maintenance and managing of communication tools to your service provider. We monitor the health of the solutions resolving emerging issues before they even become one by ensuring your solutions are up to date with the most suitable configuration based on our expertise and verification.

Onsite support 

To ensure your equipment is available for use and issues are handled with urgency, our Onsite Support service offers an onsite break and fix support from troubleshooting a problem through to a hardware swap. Our experts will take care of the installation and deinstallation of any required hardware. Regularly conducted preventative maintenance programs ensure your equipment is fault free, functioning and appropriately maintained onsite. Alternatively, we can offer immediately available onsite assistance through permanent inhouse resourcing. 

Hardware spares 

For out of warranty replacements or for same day replacement, we are able to offer pre-purchased spare stock located in your premises for a faster replacement service or spare stock as a service hosted in our warehouse, meaning you don’t have to manage an inventory or be involved in warehousing activities.  

Virtual event and In Meeting Services 

We help you organize your virtual events without the technology headaches. Our experts together with your event organizers will ensure the event is successful whether remotely and onsite. With us you will have event organization support for you to focus on the event itself, not how to run the technology enabling it. Pre-event testing ensures participants are supported prior to the meeting and live assistance supports you throughout the event itself. 

+ MORE ON IN MEETING SERVICES

Video Conferencing 

Solve your needs for video collaboration. Ease of use, anytime access, endpoint independence, scalability, reliability, security and 24/7 customer service. 

Digital Signage 

Enhance the daily operation efficiency with improved information flow. Our certified professionals bring full-service solutions to life with a can-do attitude.

Service Monitoring with Hummingbird

A complete view of your estate is priceless. Know exactly what is working and what are the issues to keep your company running.

Any cloud, any device – we make it work

Provide your people with freedom of choice wherever they meet and work. Elisa Videra designs, integrates, delivers and manages interoperable technology solutions with a can-do attitude.

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