Any cloud, any device – we make it work
Provide your people with freedom of choice wherever they meet and work. Elisa Videra designs, integrates, delivers and manages interoperable technology solutions with a can-do attitude.
Global service desk
Contact usOur inhouse service desk teams are based in Madrid, Spain and Oulu Finland. The team consist of certified industry experts. We offer 24/7 proactive support in multiple languages to ensure peace of mind.
Meet our service desk teams
Elisa Videra service desk is located at the heart of the city of Madrid, in Gran Via, as a strategic location to better serve our customers all over the world, from Asia to the US. We run business 24 hours 7 days a week without interruptions. Today, we provide service in multiple languages and accommodate to your languages requirements. We also hold an exclusive service desk for our Finnish customers based in Oulu.
Tailor the right service solutions
Tailor the right service solutions
Depending on your needs we can tailor the right service solution for you: the agents can either be leveraged or dedicated exclusively, while we follow your peak volumes and business hours, languages and technology adoption regardless of the size of your business. Our data and results are proven - we already serve large enterprise customers across the globe for which we adhere to our contractual service-level agreements (SLA) to make your life simpler and easier.
A team of experts that keeps it running
Proactiveness is of paramount importance to our service culture. Our service desk acts as a single point of contact for all customers’ questions, incidents and any communication related to our video conferencing and workplace signage technology with our operations and processes based on ITIL methodology and industry best practices. We are ISO 9001 and ISO 27001 certified which are the foundation of our core areas and operations. Through active monitoring of our Hummingbird system, we take proactive measures to ensure that our service runs smoothly.
We are a dynamic and customer oriented team passionate about technology. We focus on detailed training programs and knowledge base to strengthen. resolution speed at the service desk. Our customers would also benefit from our user adoption and training services on our products and how to quickly resolve issues themselves.
Your satisfaction is our goal
We work to achieve and exceed your expectations. Your feedback is very important to us as we continuously strive to improve and provide the best possible service.
Managed Services
Enjoy the solution benefits without stress. We tremove the complexity of communication tools maintenance, giving you a peace of mind to focus on core business.
Service Monitoring with Hummingbird
A complete view of your estate is invaluable. Know exactly what is working and what are the issues to keep your company running.
Global Delivery & Deployment
We fulfil your requirements for solution delivery and deployment on a global scale. We follow established global delivery standards to ensure a unified customer experience.
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